As one of the largest travel agencies in the Nordics and with strong brands such as Ving, Tjäreborg and Spies in possession, NLTG serves millions of travel-thirsty passengers every year. To ensure every vacation meets high-set expectations, it all comes down to the friendly staff providing great service to all guests.
Fortunately, NLTG’s many years of successful branding and operations have led to a well-deserved reputation of being a great employer and attracting many hundreds of young adults looking for their first real job each year. As a large proportion of applicants are inexperienced, screening based on a thin resume is hard and produces varying results. To maintain the strong employer brand, digitizing parts of the process to be faster and more automated while increasing the candidate quality was high on the agenda.
At the heart of NLTG’s Nordic recruitment operation sits the great Teamtailor ATS which Hubert integrates seamlessly into. Adapting Hubert to NLTG’s existing process went quickly and the interview suggested by Hubert closely matched the competency profile developed by NLTG’s recruiters in all Nordic countries.
“For our clients in high-volume recruitment such as Nordic Leisure Travel Group, Hubert makes a huge difference in terms of recruiter efficiency and hiring speed.”
Fredrik Mellander, Head of Partnerships — Teamtailor
Since the jobs are often very focused on customer service ability, Hubert asks competency-based questions that provide great insight into the candidate's ability to serve customers.
Another important aspect is to set the right expectations for candidates that in many cases are applying for their first job. Based on the candidate's performance in the interview, Hubert provides a score that helps recruiters gain vital insights and has proven to match the requirements of the recruiters very well.
The collaboration has led to positive effects on both candidate experience and quality, as well as removed a large burden of resume screening and telephone interviews from the busy recruiters