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ResourceBank is one of the UK’s most established Recruitment Process Outsourcing (RPO) specialists. For more than 25 years, they’ve supported major employers, like World Duty Free and DHL with high-volume and expert hiring. Their reputation is built on a partnership-driven, “hi-touch” approach that balances efficiency with a consistent, fair candidate experience.

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Even for an experienced RPO, the hiring landscape was changing fast:

• Application volumes exploded with mass-apply tools and AI-assisted CVs.
• Candidate expectations shifted, demanding faster responses and more flexibility.
• Recruiters felt the strain of repetitive screening, risking burnout and morale.
• Competition intensified, making it harder to differentiate in pitches.

“We were in danger of missing great people because we couldn’t get to them fast enough.”
– Cat Moxey, Business Improvement and Systems Specialist, ResourceBank

“The pressure was coming from every angle - hiring managers, candidates, even within the team. Ensuring every candidate got a fair shot was becoming a major challenge.”
– Sheryl Tomlinson, Recruitment Account Manager, ResourceBank

ResourceBank turned to Hubert’s structured AI interviews to supercharge their high-tech, high-touch hiring model.

With Hubert, candidates complete an interactive chat interview that:

• Automates early-stage screening.
• Ensures fair, bias-reduced evaluation.
• Provides instant, personalised feedback.
• Delivers structured, data-driven insights to recruiters.

Seamlessly integrated within Avature, their Applicant Tracking System (ATS), Hubert allowed ResourceBank to scale their proven process without losing the human touch. The process speed improved dramatically, the quality of candidates improved – and suddenly, ResourceBank had candidates ready and waiting for assessment days with clients such as World Duty Free.

“Thanks to our virtual team member, Hubert, we’re screening on average 35% more candidates per week.”
– Todd Ashton, Recruitment Account Manager, ResourceBank

“We stopped having irrelevant conversations and started having better conversations. The process speed improved dramatically, the quality improved - and suddenly, we had candidates ready and waiting for assessment days.”
– Sheryl Tomlinson, Recruitment Account Manager, ResourceBank

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For clients like World Duty Free and DHL, Hubert has become critical for peak-season hiring. Recruiters engage with Hubert natively to their Avature ATS. Hubert has resulted in:

• 3,000+ recruiter hours being saved annually
• 35% more candidates screened per week
• 90%+ completion rates, with average candidate satisfaction of 9/10

“The feedback’s been incredible – especially from candidates who are neurodiverse, have hearing impairments, or just find traditional interviews stressful. Hubert gave them a choice and levelled the playing field.”
– Sheryl Tomlinson, Recruitment Account Manager, ResourceBank

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By combining ResourceBank’s trusted recruitment expertise with Hubert’s AI-powered structured interviews, the RPO has delivered measurable gains for clients while safeguarding the candidate experience. The result? A high-tech, high-touch model that helps them win new business, delight clients, and engage candidates more fairly than ever before.

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