Supermarket refrigerated aisle stocked with packaged food and drinks
Retail & hospitality

Structured AI interviews for retail and hospitality hiring

Retail and hospitality teams hire in bursts, at volume, against the clock. Hubert interviews every applicant the moment they apply, so shifts stay covered, stores keep selling, and managers stay on the floor with customers.

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Trusted by leading retail, consumer, and hospitality recruitment teams
The retail reality

Retail and hospitality hiring is high-volume, seasonal, and won't wait

Store assistants, baristas, and front-of-house staff apply at all hours, between shifts, on-the-go, and take the first offer that lands. When peak season hits, a single role can pull thousands of applications, and the best candidates are gone before anyone opens the first CV.

Hubert meets them where they are: a structured interview by text or voice, on their phone, in their language, the same evening they apply. At OKQ8, 68% of candidates complete their interview on mobile, and the average time from application to shortlist is 57 minutes. Covered shifts keep stores selling, and that is the real return.

57min
Average time from application to shortlist at OKQ8
Customer stories

Leading consumer teams rely on faster, fairer, defensible hiring

OKQ8 logo
“Our confidence in the candidates we're progressing has increased with Hubert. Candidates are assessed against the same structured criteria, which reduces bias and improves the quality of the shortlist by capturing practical details often missing from a CV.”
Portrait photo of a smiling woman with blonde hair
Alma Lindqvist
People, Process & Development, OKQ8
57 min
average time to shortlist
9/10
candidate satisfaction
90%
interview completion
Coop logo
“We can finally explain every shortlisting decision. The scores are consistent, and that consistency is what makes them defensible.”
Portrait photo of a smiling woman with long brown hair against a green background
Fanny Oldenmark
Talent Acquisition, Coop Östra
<1.5 hrs
from application to screening
“We went from 50% to 80% acceptance rate after implementing Hubert. I have never seen such an increase from a single initiative.”
Joni Perälä
People Manager, Nordic Leisure Travel Group
50% →  80%
acceptance rates
OKQ8
57-minute time-to-shortlist across 300+ roles a year
Coop Östra
Application to screening in under 1.5 hours
Nordic Leisure Travel Group
Live within days, with the results quickly surpassing expectations
BUILT FOR RETAIL & HOSPITALITY

How Hubert works for retail and hospitality hiring

Hubert replaces CV screening and early phone screens with one structured AI interview that candidates complete at their own pace, on any device, around their existing shifts. Managers get their hours back for the floor, where service and sales happen.

01

Every candidate completes a structured AI interview

Candidates answer role-relevant questions built around the competencies a shift actually demands: reliability, customer service, teamwork, and availability. The experience is simple to complete, with no app download or account creation required.

02

Every applicant is assessed against the same criteria

Hubert uses structured, competency-based interviews with consistent scoring criteria, whether someone is applicant 3 or applicant 3,000. Better matched hires stay longer, so turnover falls, teams keep their experience, and experienced teams sell more.

03

Hiring teams receive a ranked shortlist directly in their ATS

Store managers and recruiters get scored candidate summaries in their existing workflow. Less time on CVs and phone screens, more time leading the team and driving sales on the floor.

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Legally defensible by design

Built for high-volume hiring's compliance requirements

Hubert's screening model is deterministic: fair repeatable scoring, every time. Every shortlisting decision is auditable, every criterion is documented, and every candidate can understand how they were evaluated. That is EU AI Act compliance in practice. When you hire hundreds of people across dozens of sites, that consistency keeps the process defensible.

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  • Same input, same output, every time
  • Every shortlisting decision is auditable
  • Every assessment criterion is documented
  • Every candidate can understand how they were evaluated
customer story

OKQ8: proof it works at retail scale

OKQ8 runs 159 petrol stations across Sweden and receives more than 23,000 applications a year. CV-based profile matching treated every candidate the same and missed the nuance, so OKQ8 chose structured AI interviews: every candidate assessed consistently, fairly, and on their own terms, and stations staffed to keep serving customers. Hubert was live within two to three weeks, with no formal training required.

Read the OKQ8 case study

Results from OKQ8

57min
Average time to shortlist
90%
Interview completion rate
9/10
Candidate satisfaction
68%
Completed on mobile
Candidate experience

What do candidates think?

“Hubert asks relevant questions very efficiently and I think more employers should use Hubert.”
Google review · Hubert
integrations

Works inside your
  • Avature.
  • Jobylon.
  • Greenhouse.
  • SuccessFactors.
  • Cornerstone.
  • Emply.
  • Visma.
  • Talentech.
  • Teamtailor.
  • Eploy.
  • Workday.
  • Avature.

Shortlists land straight in the tools your team already runs — 30+ live connectors.

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Frequently asked questions

Is Hubert suitable for frontline retail and hospitality roles?+
Yes. Hubert is built for high-volume, frontline hiring: store and shift work, customer service, warehouse, and front-of-house roles. Interviews are competency-based and role-relevant, so candidates are assessed on what the job actually needs rather than CV polish.
How does Hubert work for retail and hospitality recruitment?+
Every applicant completes one structured AI interview by text or voice, on their phone, at any time. Hubert scores each candidate against the same criteria and delivers a ranked shortlist directly into your ATS, so managers can move from application to interview in hours rather than weeks.
Does Hubert have experience in retail and consumer hiring specifically?+
Yes. Hubert is used by consumer and retail teams including OKQ8 and Coop Östra. At OKQ8, the average time from application to shortlist is 57 minutes across more than 23,000 applications a year.
Can Hubert handle seasonal and peak-volume hiring?+
Yes. Hubert screens every applicant instantly and consistently, whether you receive 50 applications or 5,000. Because every candidate is assessed the same way, quality and fairness hold up even during your busiest hiring peaks.
Can Hubert integrate with our ATS?+
Yes. Hubert integrates with 30+ ATS platforms and delivers scored shortlists directly into your existing workflow, with no change to how your team already works.
How does Hubert support EU AI Act readiness?+
Hubert's deterministic scoring means the same input always produces the same output. Every decision is auditable, every criterion documented, and every candidate can understand how they were assessed: defensibility built into the design, not bolted on afterward.
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See how Hubert works for retail and hospitality hiring

A 30-minute walkthrough with our team, tailored to your roles, volumes, and ATS.

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